Showing posts with label narrative. Show all posts
Showing posts with label narrative. Show all posts

Climate Communications and Human Psychology (Video)

We must acknowledge that facts alone are insufficient to augur widespread climate action. The Trump administration's disdain for facts highlight the importance of a science-based understanding of climate change. However, the Trump administration is not the biggest impediment to climate action. They are merely taking advantage of human psychology.

Narratives bassed exclusively on facts make people feel both afraid and guilty. Rather than motivating us to act fear causes apathy, avoidance and passivity.  We need messaging that is both clear and concise. We also need narratives that reflect the propensities of the human psyche.

First and foremost we must acknowledge that we are social creatures. This is a defining feature of human psychology.  We can more effectively encourage climate engagement if we incorporate what we know about social-behavior. Research shows that making comparisons and encouraging competition has been found to foster action. Social competition has been shown to help people engage in environmentally friendly behaviors like saving energy.

We also need more optimistic climate narratives. Behavioral change is possible but we must do more than guilt people into action. We need to help people understand that we can manage the climate crisis no matter how daunting it may appear. We need to avoid pessimism and present positive narratives. We need to share environmental success stories including the campaigns that induce behavior changes like those that are resulting in the repair of the ozone layer.

Climate Lab is a partnership between Vox and the University of California. They created the following video which explores research conducted by the UCLA Engage Project. It offers some interesting research-based insights into the realm effective climate communications.




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Marketing Sustainability and the Science of Storytelling

Marketing sustainability is about telling a good story and creating an emotional experience. While it may seem like an art there is a lot of science behind good storytelling. The advantages good sustainability focused storytelling benefit both the brand and the bottom line. The goal is to invoke drama that incites emotion. Well crafted branding can arouse the kinds of emotions that call for action and encourages customers to make buying decisions. This is what all marketers try to do but it is especially important when it comes to sustainability.  The buy in that is encouraged here goes beyond taking a product to the cash, it even goes beyond the forging of a loyal bond between a product and a consumer. Sustainability focused storytelling pushes us beyond our own experience and gives us potency to act on a global problem.

Despite this power, many companies have a hard time communicating their sustainability efforts in a fashion that people can relate to.  Why is it hard for corporations to leverage their environmental stewardship efforts when being a responsible corporate citizen should be a great marketing and public relations opportunity? Perhaps that is because there is nothing sexy about reams of data. 

Nancy Buzby published a piece on storytelling in a 2016 business blog post. Buzby does strategic marketing and communications for EDF, she asks why, "companies are often doing considerably more sustainability work than they publicize." Suzanne Shelton, President & CEO, Shelton Group answers that question this way:

“The problem isn’t that most companies don’t have strong, legitimate things to say about their sustainability efforts. It’s that they try to tell all of it in little bitty ways or they tell none of it — in either case, they don’t make a marketing impact. What works is boiling the story down to a tight, emotionally compelling narrative that aligns with what the market cares about, what the brand stands for and what a company’s internal culture can embrace.”

To bring this data to life it must be steeped in human experiences so that people can relate to it on an emotional level.  

To communicate sustainability we need to learn to tell the right stories. Science offers us some invaluable insights into how we can cultivate loyalty and passion from customers. There is a strong organic relationship between science and sustainability. Sustainability focused storytelling derives its veracity from science and we are seeing the ways in which science can help to make us better storytellers.

In an Op-Ed the EDF’s Fred Krupp said, "It’s time to go beyond the annual sustainability report and engage deeply on these stories."

For information on The Science of Storytelling see: Making Facts Matter in a Post-Factual World

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The Pearl in the Oyster - Leveraging the Climate Crisis for Human and Planetary Health
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Video - It's all in our heads: The psychology of sustainability
Video - Making People Care About Climate Change: The Psychology of Risk Perception
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The Power of Story Telling for Sustainable Businesses
The Power of Storytelling: Lessons in Consumer Engagement

The Science of Storytelling: Making Facts Matter in a Post-Factual World

A new narrative is needed to counter prevailing ignorance and augur collective behavior change. However, we will never be able to get a handle on climate change, environmental degradation and a host of other problems with facts alone. Now more than ever we need science, but it is up to the storytellers to bring it to life.

As evidenced at the ballot box, Americans and others around the world are woefully misinformed about science. There is an unwarranted deep seated mistrust of scientists. People once revered scientists and politicians once depended on science to make policy decisions. However, those days are receding and we are facing what amounts to the darkest period in modern history.

We have been deceived by clever misinformation campaigns from corporate interests like the fossil fuel industry. We have been duped by conservative ideologies, political organizations and politicians. In the world of new media, fake news dominates and people take up residence in echo-chambers from which they rarely emerge.

Confronted with the multiple shades of grey of the modern world we have regressed to a more primitive state.  We have entered a post factual world where destructive narratives are gaining momentum, tribalism and nationalism rule the day and people are coalescing around populist bigots. If for no other reason than to combat the prevailing anti-science and anti-environmental narratives of our times, we need a new narrative

We are in desperate need of a new narrative that extols the virtues of science. The key is to make science storytelling emotionally engaging while remaining accurate. Understanding this approach is crucial for scientists and environmental journalists alike. The goal is to produce compelling stories that capture the reader's imagination and inform them at the same time.

The crafting of compelling stories is no easy feat in this highly competitive media landscape. The challenge is to engage an audience while providing accurate science-based information. Fact checking is crucial. We cannot communicate the value of science if we do not render it accurately. This is about more than sharing facts in an interesting way, it is about weaving a narrative that resonates with people and encourages them to act.

People need to have science rendered in an accessible language. It is the job of the storyteller to translate scientific jargon into the vernacular.

Science not only refutes the insanity of our post factual world, it also offers us some insights into what we can do to make stories resonate with readers. For example, we know that character-driven stories are easier to relate to and a more effective form of narrative than fact-based stories that are more abstract.

We also know that there is a danger that too much negativity will augur denial. While a pessimistic narrative may be accurate, it can also cause people to turn away. A positive narrative more readily leads to action.

We cannot escape stories and narratives as they are sewn into the fabric of human experience. We are defined by our use of symbols, we depend on stories. Joseph Campbell, Carl Jung and many others have shown how certain themes (sometimes called archetypes) emerge in the stories that we tell. These narratives endure across cultures and generations. Science contains many of the elements of the great narratives that have galvanized human civilizations dating back to prehistory. 

A narrative is alluring and enticing in a way that facts alone will never be. A good story has the ability to change people's thinking, foster empathy and transform people. To get there you need to make people feel something. it is not enough that they known, they must be made to feel.

Scientists have been unable to persuade people with numbers and statistics even though they may be irrefutable. Science does not resonate because it forces us to think analytically. This in turn primes us to be more skeptical which decreases the likelihood that we will act.

Narratives are a biological reality for our species and we are genetically predisposed to respond to a good story, it is hard-wired into our brains. The trigger for behavioral change is emotion, that complex array of electrochemical reactions that occur in the brain. As reviewed in a Berkeley University post, The Science of the Story, research suggests that the neurochemical processes set into motion by a good story are capable of inducing profound behavioral changes.

Some research suggests that a spike in both cortisol and oxytocin may play a salient role in behavior change. When we encounter a threat or when we read a good story we release cortisol, which boosts strength and speed. It also engages our attention. Oxytocin is a neurochemical that signals trust and safety to the brain it is also known to be associated with empathy and cooperative behaviors.

We are in need of stories, narratives that capture people's interest and propel them to act. Understanding the science of these stories can help us to be more effective communicators. It can also help us to create a new narrative that eschews the insanity of a post factual world and recognizes the merit, utility and necessity of science.

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Event - Let's Talk Climate: Messages to Motivate Americans (Webinar)

This webinar will take place on Friday, November 20th, 2015. It will address research on communicating climate change and a followup discussion. This webinar will review the research findings on the most effective language to use when talking about climate change. It will focus on the messages that most effectively motivate Americans and how these messages can be used for greatest success across a broad diversity of American audiences.

Hosted by ecoAmerica this webinar will address the findings in their upcoming research report Let’s Talk Climate: Messages to Motivate Americans. This report delivers the results from research that rigorously tested words, phrases, and narratives that link climate change to mainstream Americans' values. The findings include personally-relevant messages that give advocates and leaders across the country a powerful tool to propel climate as a priority in town halls, board rooms, hospitals, universities, places of worship, and in Congress. The report offers emotionally resonant messages applicable to everyone, plus thematic messages that tap into American priorities and affiliations.

Change the Conversation
  • Market-tested climate change messages designed to engage Americans across political and demographic groups on solutions.
  • Valuable for anyone communicating on climate change.
  • Includes tips for application, what to avoid, and specific language tailored for people in health, faith, higher education, communities, and business.
Click here to register.

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Sustainability as Both Sexy and Spiritual
The Pearl in the Oyster - Leveraging the Climate Crisis for Human and Planetary Health
Why We Need a New Climate Change Narrative
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Crafting a Positive Environmental Narrative
Pessimism is Impeding Environmental Advocacy
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Video - Making People Care About Climate Change: The Psychology of Risk Perception
Video - Changing the Narrative to Change the World
Guide - Solutions to Sustainable Living: A New Narrative
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Video - Narratives on Carbon Pollution: Are Individuals to Blame for Carbon Pollution?
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Event - 31st Social Research Conference: Climate Change Demands We Change. Why Aren’t We?

The Conference "Climate Change Demands We Change. Why Aren’t We?" will take place on Friday, April 24 - 25, 2014 at 10:00 am to 4:00 pm at the John L. Tishman Auditorium, University Center (note new address) 63 Fifth Avenue, Room U100, New York, NY. There is no issue more urgent than climate change, yet government, corporations, and the public are reluctant to change. This Center for Public Scholarship conference will examine the psychological factors, money and politics, and infrastructures that impede change as well as the difficult choices that must be made to foster urban resilience in the face of climate change.

While a great deal of research has been devoted to issues of engineering, architecture, land use, etc., as ways of mitigating the effects of climate change, very little attention has been paid to the ways psychological factors, money and politics, and infrastructures impede change. This conference examines these issues as well as the difficult choices that must be made to foster urban resilience. We aim to make clear how these factors can be overcome and identify areas in which more research is needed. Speakers include experts in the social sciences, philosophy, architecture, environmental engineering, city planning, politics, and business.

Frances Beinecke, president of the Natural Resources Defense Council, will deliver the keynote address, "How to Unleash Climate Action: Values, Politics, and the Inevitability of the Clean Energy Future," on Thursday, April 24, at 6:00 p.m. The keynote session will be moderated by Daniel R. Tishman, Chairman and CEO of Tishman Construction, Vice Chairman of AECOM and Chairman of the Board at the Natural Resources Defense Council.

This conference also publicly launches C6, the Coalition to Confront Climate Change Challenges in Cities, a collaboration between New School faculty and students of all divisions and departments to initiate cross-disciplinary activities that support climate change mitigation and urban resilience. C6 will continue the work of the conference by focusing its efforts on the areas of research identified by the conference as requiring further exploration. This work will involve both students and faculty and The New School.

The director and founder (1988) of the Social Research conference series is Arien Mack, Alfred and Monette Marrow Professor of Psychology at The New School for Social Research, who has been the editor of Social Research since 1970. For the history of the conference series, visit the Social Research conference series site. For information about other public events at The New School, see the university calendar. Find information about the more than 70 degree programs offered at The New School. For general information about The New School, visit the Quick Facts page.

The conference has been made possible with generous support from the V. Kann Rasmussen Foundation.

This event is free, but reservations are recommended

For more information or to register click here.

© 2014, Richard Matthews. All rights reserved.

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Sustainability Communications Positively Impact Reputation and Performance

Effective communications are of particular importance to companies focused on sustainability. When done right effective sustainability communications are able to engender the perception of sincerity which can positively impact both a company's performance and its reputation.

A 2012 Hill+Knowlton Strategies Survey found that the public's trust in companies was declining as their access to information was increasing. However, more recent research suggests that the declining levels of trust can be addressed through honest communications focused on a company's sustainability efforts.

According to a 2013 online survey by Hill+Knowlton Strategies, Americans are more likely to trust and respect those businesses that effectively communicate their sustainability efforts and projects.

Those surveyed were almost unanimous in indicating that communicating sustainability was of the utmost importance.  A total of 91 percent of respondents said implementing sustainability was “critical” to the long-term success of a business.

The survey indicates that being transparent and honest, including exposing imperfections, can help a company to build trust. A total of 82 percent said that they believe that a company can regain public trust through an honest and transparent reporting of its efforts to be more sustainable, even if that reporting highlights where it falls short of its goals.

The survey revealed that there is a relationship between openness and public trust. Eighty-four percent indicated that greater visibility into corporate sustainability efforts will increase trust in a company. More than half (54 percent) said that these firms would be “more profitable” as a result.

Sustainability communications can even encourage a buy-in from investors and consumers. Fifty-seven per cent said they were more likely to invest in or buy from a corporation that was working to become more sustainable.

Another noteworthy findings revealed that sustainability disclosures should be done on an ongoing basis. Eighty-one percent believe companies should report on their sustainability efforts regularly rather than through occasional static reports.

Overall the study indicates that honest communications about sustainability efforts can positively influence public perception, build trust and even help an organization to regain credibility.

© 2014, Richard Matthews. All rights reserved.

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Video - Changing the Narrative to Change the World


This video from SustainableMan offers an eloquent essay from Charles Eisenstein, author of The Ascent of Humanity and Sacred Economics. Eisenstein proposes that to change our world, we need to change the story: “The greatest illusion of this world is the illusion of separation.” How do we change the world? Change the story. The greatest illusion of this world is the illusion of separation." ~ Once the story our world is built on reflects the reality of interconnection, we will be on a true path towards sustainability. The speaker is Charles Eisenstein (author of 'The Ascent of Humanity' and 'Sacred Economics').

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